Sampling & Catalogs
Can I get samples and a product catalog?
Product catalog: We provide a full product catalog covering our six product categories with material options, OEM/ODM capability overview, and key specifications. Contact us to request a digital copy.
Campioni: We provide pre-production samples for quality verification and design approval before any bulk order is confirmed.
Do you provide samples? Is the sample fee refundable?
SÌ. For first-time partners, a sample fee and shipping fee applies — both are fully refunded when you confirm a bulk order. The sample cost is credited against your first production order.
Standard sampling timeline: 7-10 working days from confirmed brief. Tech-integrated products require 10-14 working days.
What information should I provide to get an accurate sample?
Le informazioni utili includono: product type and intended use, target dimensions, material preference (Pantone reference if available), hardware specifications, logo placement, key functional features, and reference images or sketches. You do not need all of this finalized before contacting us.
Minimum Order Quantity (MOQ)
Qual è la quantità minima dell'ordine?
Our standard MOQ is 500 pieces per style/color. MOQ varies depending on product type, materiale, e complessità della personalizzazione.
For trial orders and first-time brand launches, we can accept a reduced MOQ of 200-300 pieces per style/color. A corresponding price adjustment applies.
Is there a minimum order for sampling before a bulk order?
No — samples can be ordered without a committed bulk order quantity. The sample fee applies for first-time orders, but there is no obligation to confirm a bulk order before requesting samples.
Lead Times
What are the lead times for sampling and mass production?
Our standard production timelines:
| Stage | Cronologia | Output |
|---|---|---|
| Necessita di consultazione | 2–3 working days | Confirmed brief document |
| Preventivo | 5–7 working days | Itemized quote |
| Sviluppo del campione | 7–10 working days | Physical sample |
| Sample revision (if required) | 3–5 working days per round | Revised sample |
| Firma del contratto | 1–2 working days | Signed contract |
| Mass production | 30–45 working days | Finished goods |
Total from confirmed brief to delivery: approximately 45-65 working days under standard conditions. Tech-integrated products add 3-7 working days to sampling.
Do production lead times change for large orders?
For large-volume orders (20,000 units or above), we recommend discussing the order well in advance. Our monthly production capacity is 300,000 unità, which supports most large order volumes within standard lead times.
Customization, OEM & ODM
Can I customize products with my own brand and design?
Yes — full customization is our foundation. We support custom materials, Pantone color matching, custom compartment layouts, hardware selection, and functional add-ons including anti-theft mechanisms, Ricarica USB, Blocco RFID, and solar panel integration.
8 Logo application methods: Serigrafia, ricamo, incisione laser, taglio laser, pressatura a caldo, stampa a lamina d'oro, etichetta tessuta, rubber/metal badge/TPU ink printing.
What compartment and organization options are available?
Our full compartment library includes:
Scomparto principale (single or divided), Padded laptop sleeve (10.4″ to 17″), Tablet pocket, Inner zip pockets (single or multiple), Inner slip pockets, Document organizer section (business card slots, pen loops, key clip, phone pocket), Exterior zip pockets (front, side, top), Exterior slip pockets, Scomparto per scarpe (separate vented base compartment), Shoe/wet gear compartment (separate access zip), Water bottle side pockets, Hidden back panel pocket (anti-theft access), Custodia per trolley (for luggage stacking), Hydration sleeve (for outdoor packs).
Any combination can be specified for your OEM brief. Our R&D team advises on the optimal layout for your product’s intended use.
Can Kingsons’ patented technologies be integrated into my OEM product?
SÌ — Technologies available for OEM licensing include: Anti-theft security system (Livello 5 tessuto antitaglio, RFID-blocking compartment, double-layer explosion-proof zipper, retractable hardened steel cable, TSA lock), Smart charging (USB-A/Type-C external adapter, Qi wireless charging, Ricarica solare MiaSolé CIGS 17.44% efficienza, 9W max), Ergonomic spine support (Rimbalzo-rimbalzo), UV-C sterilization chamber, and Vacuum compression storage.
Do you offer new product co-development (ODM)?
Yes — ODM co-development is a core service. Our 80-person R&D team designs and prototypes exclusive products for your brand — from initial concept sketching through CAD development, sampling, and into production. The result is an exclusive product built on our engineering capability and your market knowledge.
Quality Control & Testing
How does Kingsons manage quality control?
ISO 9001:2015 certified QMS con 5 in-line quality checkpoints: incoming material inspection, cutting QC, in-line sewing supervision, hardware fitting check, and pre-packing final inspection. A Final Inspection Report is issued with every shipment.
What physical performance tests do you conduct?
| Test | Specification |
|---|---|
| Maniglia / strap stress test | 500 cicli con carico sostenuto di 7 kg |
| Secondary handle stress test | 350 cicli con carico di 7 kg |
| Zipper durability test | 5,000–12,000 cycles at 350N applied force |
| Resistenza alla trazione della cucitura | Minimum 800N at 100±10mm/min pull rate (QB/T 3826) |
| Color fastness to friction | Dry and wet rubbing resistance |
| Hardware salt spray test | Corrosion resistance for metal components |
| Shock and vibration test | Transit durability simulation |
| Ambientale / chemical test | Material safety compliance |
What certifications does Kingsons hold?
ISO 9001:2015 (Qualità), ISO 14001 (Environment), ISO 45001 (Salute & Sicurezza), GR (Recycled Materials), BSCI (Conformità sociale), TRE (Ethical Trade), FSC (Responsible Sourcing), RoHS (Hazardous Substances). Full documentation available on request. View Sustainability Page →
Payment Terms
What payment terms do you accept?
T/T (Bank Wire): 30% deposit upon order confirmation, 70% balance before shipment. L/C at sight: Available for larger orders. Alibaba Trade Assurance: Available for orders placed through our Alibaba storefront. If your preferred payment structure is not listed, contact us to discuss.
Confezione & Shipping
What packaging options are available, and how do you handle shipping?
Standard: Individual poly bag, inner carton (6-12 unità), master outer carton with labeling.
Custom options: Branded gift box, custom-printed tissue, branded dust bag, FSC-certified hang tags, Amazon FBA-compliant packaging.
Shipping: Sea freight (large orders), trasporto aereo (time-sensitive), express courier (samples/small orders). FOB, CIF, CFR, and DDP terms available. Full documentation provided per shipment.
After-Sales & Warranty
What if there are quality issues after I receive the goods?
Kingsons offers a 12-month warranty against manufacturing defects. Our after-sales team responds within 24 hours. Resolution committed within 7 working days. Every confirmed quality issue triggers a root cause analysis to prevent recurrence.
Eco-Friendly & Sustainable Options
Do you offer eco-friendly materials and sustainable packaging?
Certified eco materials: RPET certificato GRS (recycled polyester from plastic bottles), PU di origine biologica (46% fondi di caffè), PU riciclato, organic cotton canvas, recycled nylon, and biodegradable fabrics.
Certified production: ISO 14001 Environmental Management, ISO 45001 Salute & Sicurezza, BSCI social compliance, SEDEX ethical trade.
Sustainable packaging: Recycled paper cartons, plastic-free options, FSC-certified hang tags, custom eco-friendly retail packaging. Full sustainability documentation →
Gamma di prodotti & Development
What bag categories and functions do you manufacture?
Six categories: Borse da lavoro, Zaini da esterno, Zaini scolastici, Borse alla moda, Zaini tecnologici intelligenti, Borse ecologiche.
Key functions: USB/wireless/solar charging, anti-theft protection, Blocco RFID, GPS positioning support, waterproof construction, ergonomic spine support, UV sterilization, vacuum compression.
Laptop compatibility: Full notebook size range from 10.4″ to 17″.
Do you launch new products regularly? Can we work together on new product development?
Yes on both counts. We launch 2-3 new product collections per year. We actively welcome ODM co-development partnerships — you bring market insights, our 80-person R&D team designs and develops the product. Co-development projects can incorporate licensed versions of existing patented technologies.
